Safe Play — 21+ Only

Responsible Gaming
at hi999

hi999 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. We have built a comprehensive set of responsible gaming tools and resources to help every player on our Bangladesh platform maintain healthy, informed habits and stay in control of their play.

21+ Age Requirement
Self-Exclusion Available
24/7 Support — BST (UTC+6)

Our Commitment to Safe Play

Responsible gaming is not a checkbox for hi999 — it is a core part of how we operate. The following principles guide every decision we make about player protection on our platform.

Strict Age Verification
Every player registering on hi999 must verify they are at least 21 years of age. We conduct identity checks at registration and at intervals thereafter. No account may be used by anyone under the age of 21, and any account found to belong to an underage player is closed immediately with funds returned to the originating payment method.
Player-Controlled Limits
hi999 gives every registered player direct control over how much they deposit, how long they play, and how much they can lose within a set period. These limits can be set or tightened at any time via your account settings. Increases to limits are subject to a mandatory 72-hour cooling-off period before they take effect.
Self-Exclusion Programme
Any hi999 player can request a self-exclusion at any time — for a defined cooling-off period of 1 week, 1 month, 3 months, 6 months, or 12 months, or as a permanent exclusion. During any self-exclusion period, your account is locked and you will not receive any promotional communications from hi999.
Session Time Controls
Long gaming sessions can impair decision-making without players realising it. hi999 offers session time reminders that alert you when you have been playing for a set duration. You can also set a hard session time limit that automatically logs you out once your chosen time has been reached, regardless of ongoing game activity.
Reality Check Notifications
hi999's reality check feature sends you a summary notification at intervals you choose — every 30, 60, or 90 minutes — showing your net win/loss position for the current session and the total time played. These prompts help you make informed, conscious decisions about whether to continue playing or take a break.
Free Support — Always Available
hi999's responsible gaming support team is available around the clock via live chat on the platform. If you feel that gambling is no longer fun and is starting to affect your finances, your relationships, or your wellbeing, our team can help you activate any of the protective tools described on this page — at no cost and without judgment.

Responsible Gaming Tools

Every hi999 account comes with a full suite of responsible gaming tools, available immediately from your account settings panel. Here is how each tool works and how to activate it.

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Deposit Limits
Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once your chosen limit is reached, further deposits are blocked until the period resets.
  • 1Log in to your hi999 account.
  • 2Navigate to Account Settings → Responsible Gaming.
  • 3Select "Deposit Limits" and enter your preferred BDT amount per period.
  • 4Confirm. The limit takes effect immediately. Reductions apply instantly; increases apply after 72 hours.
Loss Limits
Cap the total amount you can lose over a selected period. When your net losses reach the cap, your account is restricted from placing further bets until the period resets.
  • 1Go to Responsible Gaming in your account settings.
  • 2Choose "Loss Limits" and select daily, weekly, or monthly.
  • 3Enter your maximum acceptable loss in BDT.
  • 4Save. The limit activates immediately and cannot be increased for 72 hours.
Time-Out (Short Break)
A time-out gives you a short, enforced break from your account — from 24 hours up to 6 weeks. During a time-out your account is suspended and all marketing is paused. Your balance is preserved and accessible once the period ends.
  • 1Open Responsible Gaming in your account settings.
  • 2Select "Take a Break" and choose your desired duration.
  • 3Confirm. Your account is locked within minutes of your request.
  • 4The account automatically reopens when the selected period expires.
Self-Exclusion
Self-exclusion is a stronger, longer-term measure for players who feel they need a more serious break. You may exclude for 1, 3, 6, or 12 months, or request a permanent exclusion. During exclusion, hi999 will not accept deposits or bets from your account.
  • 1Contact hi999 live chat support or go to Responsible Gaming settings.
  • 2Request self-exclusion and state your preferred duration.
  • 3The support team will process the request immediately.
  • 4Reinstatement (for time-limited exclusions) requires a written request and a 24-hour waiting period.
Session Time Limits
Set the maximum duration of a single gaming session. When the time limit is reached, hi999 will automatically end your session and log you out. You can set reminders at intervals to stay aware of how long you have been playing.
  • 1Visit Account Settings → Responsible Gaming.
  • 2Select "Session Limits" and enter your time limit in minutes or hours.
  • 3Optionally enable reminder alerts at 15, 30, or 60-minute intervals.
  • 4Save and your session timer activates from your next login.
Wager Limits
Control the total amount you can wager (bet) within a given daily, weekly, or monthly period. This is separate from your deposit limit and helps prevent escalating bet sizes during a losing run.
  • 1Go to Responsible Gaming in account settings.
  • 2Select "Wager Limits" and choose your period.
  • 3Set your maximum total wagering amount in BDT.
  • 4Confirm. Reductions take effect immediately; increases apply after 72 hours.

Default Platform Limits at hi999

Maximum Daily Deposit
৳50,000
Maximum Weekly Deposit
৳200,000
Maximum Monthly Deposit
৳500,000
Default Session Reminder
60 minutes
Limit Increase Cooling-Off Period
72 hours

Note: These are the platform defaults. You may set tighter personal limits at any time via your account settings. Tighter limits always take effect immediately. These figures are in Bangladeshi Taka (BDT).

Are You Gambling Responsibly? Check These Signs

Warning Signs to Watch For
Do you spend more time or money on gambling than you originally intended?
Do you gamble to recover money you have already lost (chasing losses)?
Has gambling caused tension or conflict in your personal relationships or at work?
Do you feel restless, anxious, or irritable when you try to cut down or stop gambling?
Have you borrowed money or sold possessions to fund gambling?
Do you hide your gambling activity from family members or close friends?

If you answered "yes" to any of the above, please contact hi999 support immediately to activate a time-out or self-exclusion. Help is free and available 24/7.

Age Verification & Minor Protection

hi999 enforces a strict minimum age of 21 years for all registered players. Protecting minors from exposure to gambling is one of our highest-priority responsibilities.

How hi999 Verifies Player Age

At registration, every player must submit date-of-birth information that confirms they are at least 21 years old. This is cross-referenced during the KYC (Know Your Customer) process, which requires a government-issued photo identity document — typically a Bangladesh National ID card, passport, or driving licence.

Deposits via bKash, Nagad, Rocket, and Upay are accepted only from accounts registered in the player's own name, which provides an additional layer of age and identity confirmation. Where any doubt exists about a player's age, hi999 will restrict the account and request additional documentation before allowing any further activity.

Any account found to belong to a person under 21 years of age will be closed immediately. All funds deposited by an underage player will be returned to the originating payment method after deduction of any bonus funds that were consumed during the period of underage access.

If you share a device with family members: We strongly recommend activating parental controls on your device to prevent minors from accessing gambling platforms. Always log out of your hi999 account when you have finished playing, and never share your account credentials with anyone — including family members.

Protecting Minors in Your Household
Beyond our own platform controls, hi999 encourages all adult players who share devices with children or teenagers to take the following steps to prevent underage access to gambling content.
  • 1Use device-level parental control software to restrict access to gambling websites.
  • 2Always log out of your hi999 account after each session — never leave yourself logged in on a shared device.
  • 3Do not store your hi999 password in a shared browser profile or password manager accessible to others.
  • 4Have open conversations with young people in your household about the risks associated with gambling.
  • 5If you suspect a minor has accessed a gambling site, contact hi999 support immediately so we can take action.

Common Responsible Gaming Questions

Answers to the questions hi999 players in Bangladesh ask most frequently about our safe play tools and policies.

The minimum age to register and play on hi999 is 21 years. This applies to all players regardless of location within Bangladesh. Players must be at least 21 years old at the time of registration and must be able to verify their age through a valid government-issued identity document. Any account that cannot pass our age verification process will be suspended until verification is completed.

Log in to your hi999 account and go to Account Settings, then select the Responsible Gaming section. From there, choose Deposit Limits and enter the maximum BDT amount you want to be able to deposit per day, week, or month. Reductions to your limit take effect immediately. Any increase to a previously set limit is subject to a mandatory 72-hour waiting period before it becomes active — this cooling-off period is in place to protect you from making impulsive decisions.

A time-out is a shorter, temporary break from your account — ranging from 24 hours up to 6 weeks. It is suitable for players who want a brief pause to reset. Your account automatically reopens when the time-out period ends. Self-exclusion is a more serious, longer-term measure — ranging from 1 month up to 12 months or permanently. During self-exclusion, your account is fully blocked and you will not receive any marketing materials. Reinstating an account after a time-limited self-exclusion requires a written request and a mandatory 24-hour reflection period. Permanent self-exclusion cannot be reversed.

Yes. Your existing account balance is preserved during any self-exclusion period and is not forfeited. You may contact hi999 customer support during your self-exclusion period to request a withdrawal of your available balance to your registered bKash, Nagad, or Rocket account. Bonus balances that have not met the applicable wagering requirements will be removed upon self-exclusion activation in accordance with hi999's Terms & Conditions. Only real-money funds are withdrawable.

If you feel that gambling is no longer just entertainment and is starting to cause you financial, emotional, or relationship problems, please act now. The most immediate step is to contact hi999 live chat support — available 24/7 — and tell the agent you would like to activate a self-exclusion. Our team will process this without delay, without judgment, and without charging you any fee. We can also help you set tighter deposit and wager limits as a first step if you prefer. The sooner you reach out, the sooner we can put protections in place for you.

No. hi999 immediately suppresses all marketing and promotional communications — including SMS messages, email campaigns, and bonus offers — for any account under an active time-out or self-exclusion. You will only receive essential service communications such as security alerts or confirmation of your exclusion request. If you receive any promotional material after activating an exclusion, please report it to our support team immediately so we can investigate and correct the issue.
21+ Only

Play Smart. Stay in Control.

hi999 is here to make your gaming experience enjoyable, safe, and fully in your hands. If you are ready to play, explore our games — or if you have questions, our team is available 24/7 in English and Bengali.

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Gambling involves financial risk. Play responsibly. 21+ only. If gambling stops being fun, please use our self-exclusion tools or contact support immediately.